British Gas vows to halt remote switches of customers to prepayment meters

Firm pledges £10m in extra support but is not ending forced installation of devices in person

British Gas has said its customers will not be remotely switched to prepayment meters this winter and pledged £10m to support them – but will not stop the controversial forced installation of the meters.

Britain’s largest energy supplier has committed £10m in help for vulnerable customers on prepay arrangements and promised not to switch customers remotely this winter unless they ask, the Guardian can disclose.

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