Energy suppliers reject new customers amid crisis in market

Homeowner trying to get meter faced winter without heating because firms fear making a loss

Sarah Greaves*, a single mother who has spent the last six months renovating a home near Stroud, was left facing a winter without proper heating because no energy supplier was prepared to take her on as a customer and install a meter.

Over the last few months the UK energy market has seized up. Spiralling wholesale gas prices have led to the demise of 21 energy suppliers – two failed this week – and about 2 million customers having to be switched to a new supplier appointed by the energy regulator, Ofgem.

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