Most of the 2m people in UK contacted by bailiffs report intimidating behaviour

Harassment and threats common, finds Citizens Advice survey, which discovers MoJ rules were broken in at least a third of cases

More than 2 million people have been contacted by bailiffs during the cost of living crisis, according to Citizens Advice, with a majority of those who came into contact with a debt collector reporting they felt harassed or intimidated.

The charity estimates that bailiffs added £250m in fees to people’s debts in the past 18 months, driving people deeper into financial hardship.

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