Company breached rules that state existing policyholders should not be charged more than new ones
Direct Line will pay about £30m to customers who were charged more than they should have been to renew car and home insurance policies.
The UK’s second biggest car insurer said it discovered the overcharging problem after the incorrect implementation of the new pricing practice regulation that came into force in January last year. Under the rules, existing customers should not be charged more than if they were a new customer.
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