UK customer service complaints at highest level on record, research finds

Complaint handling costing firms more than £9bn a month in lost time amid supply issues and staffing crisis

Customer service complaints have hit their highest level on record and are costing British businesses more than £9bn a month in lost staff time, research has found.

As firms struggle to cope with global supply issues and a staffing crisis, the Institute of Customer Service found more consumers were experiencing service issues than at any point since its customer satisfaction index began in 2008.

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