UK energy customers receiving bills of up to £49,000 after Ovo takeover of SSE

Data errors mean some households have been sent vastly inflated energy projections

Customers of the energy supplier Ovo were left shocked and dismayed when they received bills of up to £49,000 because of data errors that led to vastly overinflated energy projections for some households.

Julie Lines [not her real name] was told she owed £44,800 for two months’ supply to her one-bedroom flat. “I’d been asked to send photos of my meters in August as Ovo believed there was an issue,” she said. “I did so and my account went from £600 in credit to £19,000 in debt. Despite Ovo assuring me this was a mistake, the debt rose to over £44,000 in September.”

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@AmazzinRosey

Thousands of energy customers start receiving £150 free cash support what rubbish its gone 22/https://t.co/UmtG9N2bmE

Posted on: 2022-12-03 01:42

@ScottishSun

Thousands of energy customers start receiving £150 free cash support https://t.co/JRrlk14uqr

Posted on: 2022-12-01 15:01

@streetdrowning1

Thousands of energy customers start receiving £150 free cash support https://t.co/UmzY3PnaYp

Posted on: 2022-12-01 12:23

@Qweere

RT @TheSun: Thousands of energy customers start receiving £150 free cash support https://t.co/asZwsrOYT4 https://t.co/v7HdwdoZZS

Posted on: 2022-12-01 10:10

@TheSun

Thousands of energy customers start receiving £150 free cash support https://t.co/asZwsrOYT4 https://t.co/v7HdwdoZZS

Posted on: 2022-12-01 10:07

@rebel_debt_dude

RT @CitAdviceScot: 📻 David Hilferty from our Social Justice team spoke to @BBCRadioScot this afternoon amid reports some prepayment meter c…

Posted on: 2022-11-30 09:01

@NairnCAB

RT @CitAdviceScot: 📻 David Hilferty from our Social Justice team spoke to @BBCRadioScot this afternoon amid reports some prepayment meter c…

Posted on: 2022-11-30 07:13

@POLLYTOLLEY

RT @CitAdviceScot: 📻 David Hilferty from our Social Justice team spoke to @BBCRadioScot this afternoon amid reports some prepayment meter c…

Posted on: 2022-11-29 23:35

@CitAdviceScot

📻 David Hilferty from our Social Justice team spoke to @BBCRadioScot this afternoon amid reports some prepayment me… https://t.co/lDUTeK1lOw

Posted on: 2022-11-29 22:06

@Farstardb

The Guardian: UK energy customers receiving bills of up to £49,000 after Ovo takeover of SSE.… https://t.co/PGyYwpctSV

Posted on: 2022-11-28 08:18