Volunteers to be used for 999 calls in London as ambulance service struggles

Pilot scheme will see trained volunteers responding to ‘category three’ calls where extra help needed due to mobility problems

Volunteers could be responding to urgent 999 calls in London within weeks, as the capital’s ambulance service tries to tackle mounting delays.

A pilot scheme, revealed in London ambulance service (LAS) board papers at the end of March, will focus on people who fall into “category three”, where they require a response within two hours, and need extra help because of mobility problems.

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