Tax office makes swift U-turn after outcry over self-assessment, VAT and PAYE phone services HM Revenue and Customs has been forced into a swift U-turn …
Refugees and support workers say Home Office-funded service is ‘torment’, with some callers left on hold for up to three hours The government’s round-the-clock helpline …
French multinational was missing targets for calls and emails as far back as May 2021, documents show Warnings about the “unsatisfactory” performance of the private …
Experts have ‘serious ethical concerns’ over Shout, a service backed by the Duke and Duchess of Cambridge The UK’s biggest crisis text line for people …
Incidents reported include name-calling, online abuse, unwanted touching, assault and rape More than 850 calls, many alleging sexual abuse and harassment in schools, have been …