Big five UK energy companies turning away new customers

Home movers and customers seeking better service wrongly told to stay with current supplier because of volatile market

Householders in Britain who want to sign up to a new energy company are apparently being obstructed by the largest suppliers, in potential breach of their licence obligations.

The “big five” energy companies are informing those who apply online for a tariff that they should remain with their current supplier because of the volatile energy market. According to the industry regulator, Ofgem, suppliers are obliged to accept new customers as a condition of their licence.

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